Track order
Track your shipment
Enter your Maven order number or logistics tracking number to find the exact shipment record.Use the complete order number from checkout or the complete logistics tracking number assigned to the shipment.
Auto detect checks the local shipment record first. If a logistics number is not linked to an order, you can still continue with 17TRACK.
Shipping rates by warehouse
Your shipping rule is based on the warehouse selected for the order. United States warehouse orders are charged by item count. Asia warehouse orders are charged by weight and destination.
| Shipping warehouse | Delivery destination | Initial charge | Additional charge |
|---|---|---|---|
| United States warehouse | All supported destinations | First item $20.00 | +$5.00 per item |
| Asia warehouse | United States | First 0.3 kg $85.00 | +$25.00 per 0.5 kg or fraction |
| Asia warehouse | Other supported destinations | First 0.3 kg $60.00 | +$25.00 per 0.5 kg or fraction |
Select the shipping warehouse and destination country at checkout to see the applicable estimate before placing the order.
United States warehouse examples
| Total item count | Shipping fee |
|---|---|
| 1 item | $20.00 |
| 2 items | $25.00 |
| 3 items | $30.00 |
| 4 items | $35.00 |
Asia warehouse examples
| Destination and weight | Shipping fee |
|---|---|
| United States, up to 0.3 kg | $85.00 |
| United States, up to 0.8 kg | $110.00 |
| Other destination, up to 0.3 kg | $60.00 |
| Other destination, up to 0.8 kg | $85.00 |
Most orders ship within one business day after payment is confirmed. Orders placed before the daily fulfillment cutoff are usually prepared the same business day.
Carrier tracking
Shipments may use DHL, UPS, FedEx, or another regional carrier. Select the carrier when known; otherwise Auto detect checks the order record first and offers 17TRACK when no local match is available.
Order confirmation & tracking
After your package ships, the shipping confirmation includes a logistics tracking number. Tracking updates may take several hours to appear after the carrier first scans the package.
Lost or damaged shipments
If tracking has not updated for several business days, or the parcel arrives damaged, contact support with your order number and tracking number so the fulfillment team can review the shipment.